- Telephone:
- 01268 987437 | 07957 347353
Customer reviews of Absolute Smarts Ltd
At Absolute Smarts Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
-
5
Very good service
By Shem P on 17 March 2018 | Verified purchase
Great experience, quality service, well presented car
-
5
This is how cars should be presented and sold!!!!
By Anthony B on 15 March 2018 | Verified purchase
My wife found a great little smart in bright orange and sent an email just asking a few questions about it. We received a reply answering all her questions. I rung and spoke to the salesman Kenny, all I can say is he made the whole thing seem a real pleasure. The car is mint with full history, just been serviced and MOTD. We drove from west London to testdrive it, it's exactly as he said it was. Even polished an ready to go. My wife's over the moon with it. It's a great little thing. I'd recommend him and his cars to anyone interested in a vehicle he has. You will see for yourself the cars he has are lovely, he is helpful polite and a real character.
-
5
Fantastic experience - 100% recommendation
By Julie M on 25 February 2018 | Verified purchase
We were looking to replace our older SMART and found this company through an internet search. The owner was so helpful and informative when we phoned and he didn't try to sell us one of his cars! We felt no pressure at all and when we went for a test drive he knew the cars inside and out. He's a very personable individual and you get what you see. We bought a 64 plate Grandstyle Plus which was ready when we wanted it and it was very clean and ready to drive away. Without question when we look to replace this one, we'll be using Absolute Smarts again.
-
5
Absolutely first class service and after sales.
By Deborah C on 21 January 2018 | Verified purchase
Picked up my smart today she was immaculately prepared for me. Absolute smarts does a great job and is always ready to go the extra mile to ensure that his customers are happy. Great job and thank you.
-
5
Great experience
By Riah C on 13 January 2018 | Verified purchase
Great experience with buying my first smart car. The dealer was very honest, friendly and approachable. They were also very welcoming and helpful. Would definitely recommend Absolute Smarts Ltd to my friends and family.
-
5
We bought two ForTwos!!!
By Andy S on 02 June 2025 | Purchase not verified
Kenny's enthusiasm for Smart cars is infectious and genuine. He is honest, knowledgeable, always ready to assist and never pushy.ABS always have a good range of Smart ForTwos available. Having done a ton of research, I wanted a specific Smart model, which ABS had in stock.Kenny was happy to allow me to undertake a detailed test drive in the evening without any pressure on time constraints. The car was exactly what I wanted and reasonably priced, so I bought it.Interestingly, during the visit, my wife, who has no interest in cars, spotted a model that she fell in love with. It needed to be prepared for sale, which included some paintwork, but Kenny was happy to give us first refusal when it became availableA month later, true to his word, Kenny had the car ready. As my wife had never driven an automatic, Kenny allowed her to take the Smart on an extended test drive to check if it was for her. It was, and we now have two Smarts from ABS.Great service, great experience and highly recommended.
-
5
By Elaine H on 09 May 2025 | Purchase not verified
This is the second Smart car I have purchased from Kenny. Both have been excellent. Very professional service, friendly and knowledgeable about Smart cars.
-
5
Disappointing Experience
By Anonymous on 07 May 2025 | Purchase not verified
My disappointing experience with Absolute Smarts and Kenny:I previously owned a Smart car and needed to replace it after scrapping mine. I was actively looking for a reliable, trustworthy dealer and was happy to pay more to ensure I got a well-maintained vehicle.Absolute Smarts initially seemed like the right choice. Kenny was helpful, kind, and responsive at the start, and I felt confident moving forward with purchasing a Smart 451 from them for £3,450 (with a small discount). The car looked to be in good condition and, as I was told, fully serviced.Unfortunately, within just one week of driving it, the clutch actuator failed and I broke down in the middle of the road. I contacted Kenny for help. His initial response was that he was with family and didn’t have time to deal with it, so I said no problem and I ended the call. I called again the next day and was met with unexpected hostility and shouting because I ended the call— not something I expected after spending thousands with a dealer. All I needed was some reassurance on what to do next.Eventually, the car was repaired and he mentioned it was now fully serviced, including a fixed horn — which, surprisingly, wasn’t working despite the car having recently passed an MOT.To be cautious, I took the car for a second opinion at an independent garage. They identified around £1,900 worth of issues. I later discovered additional problems bringing the total closer to £2,250. I messaged Kenny again and initially received no response for over a month. After checking in with him again, he did reply, he dismissed the concerns, saying, “Sorry, you have your own mechanic.”I also noticed signs suggesting parts of the car may have been resprayed, including fading and spray residue on interior rubber trims. This raised further doubts about the car's history. I was also told that the previous owner serviced the car themselves, though I was given conflicting details about that too.Despite trying to communicate reasonably and give Kenny the opportunity to help resolve the matter, I was met with avoidance, attitude, and a lack of accountability. I felt let down and unsupported after the sale.I’m sharing this to urge others to be very cautious. If you decide to buy from this dealer, please have the vehicle independently inspected immediately after purchase.I was hoping to leave a 5 star review, if Kenny would've helped me resolve these but at this point I don't think it will ever happen.
-
5
Thanks Kenny
By Anonymous on 07 May 2025 | Purchase not verified
Spoke to Kenny at Absolute Smarts Limited and was really impressed. He gave me clear, detailed advice about my Smart car and helped me understand how to sort out a few niggling issues that no one else had been able to resolve. He was genuinely helpful, even though he didn’t have to be, and clearly knows his stuff. Really appreciated his time and care—top-notch service. Highly recommended!
-
5
Smart car Smart service
By Anonymous on 06 May 2025 | Purchase not verified
The experience was good throughout. We phoned up and made an appointment . Kenny had the car we were interested in plus a couple more ready for us to look at. He was informative but not pushy. He gave us space to look and think about our purchase. When we made our decision he gave us a fair price, and delivered to us as well. Love the car. Loved the service provided. Gave us a call 3 weeks later to check that we were still happy. Took the worry out of buying a used car.